Sales Techniques to Prevent the Canceled Sale

Has a prospect ever told you they wanted to buy, and then changed their mind? Or they bought and then almost immediately backed out of the deal, wanted a refund, or canceled their premium. Were you left wondering how that could happen when they seemed so excited and on board? If you've never experienced this you've got to be green. Every beginner and many seasoned professionals experience this and they don't understand why it happens. The explanation is actually pretty simple, and you have yourself to thank for the result you got.

The decision making process is highly emotional. These buyers are hot to buy and appear to know exactly what they want. You're all excited because you're thinking this is going to be one of the easiest sales you've ever made.

Yet it all falls apart. You fell into a deadly sales trap and you didn't even realize it. You fell into the trap of thinking the reason they told you they wanted to buy was the real reason or an important reason to them. But these buyers aren't really clear about their need or what they want even though they seem to be. They get caught up in an idea and think they want to buy, but then they start thinking about it and they realize that they really don't need what your offering or they really don't want what they thought they wanted. They seem to do an abrupt 360 in their thinking and you're left holding the bag.

You can circumvent and avoid this. Help the prospect to clearly understand that there is a need and that the need is important. You have to help the prospect to solidify in their mind exactly what they want to do, why that's important, and why it's important to take action now.

Asking good questions is the easiest way to help the prospect through this thought process. An over eager buyer tries to move to far too fast without a strong foundation as to why they want to buy, so you need to get them to take a step back to help you understand why they need what you have. The quickest way toward a sale is to step back and build a good foundation.

Probing questions help the prospect to think through why they want to make the purchase. People hate to be wrong, so if they convince themselves they want to buy they aren't likely to back away from the sale later because they'd have to disagree with their own argument. Both you and the prospect have the same information at the same time, and when that happens you reach the same conclusion and that means a sale for you if you're a match.

About the Author

About the author: Cheryl Clausen can help you get unstuck. Look here to see how your Sales Skills match up. Could you succeed faster if you just had more time? Enhance your Time Management Skills, try this. You are welcome to reprint this article - but get your own unique content version here.

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